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Look for a stay in the Ardennes

554 houses
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+32 80 29 24 00
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Quality,

a core value at Ardennes-Etape.
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  • Toolbar 'My Favourites' explained
    • The Toolbar

      While surfing on the Ardennes-Etape website, you can save as many holiday cottages and tourist activities as you want. This useful information is stored at the bottom of the page in the toolbar and is accessible at any moment.

      With the little triangles to the left and right you can adjust the size of the toolbar. Log in using your user name and password.

    • The Toolbar

      Your information is accessible anytime, anywhere, regardless of the computer you might be using at the time. We hope this toolbar will come in handy for all visitors.

    • My Favourite Holiday Homes

      On every descriptive page (at the top) of a holiday home and below each house in the search results, you will see a little green heart-shaped icon and the text 'Add to favourites'

    • My Favourite Holiday Homes

      Click this heart or the text to add the house to your favourites

    • My Favourite Holiday Homes

      To consult the list of saved houses, navigate with your cursor to the bottom of the page. The Favourites Toolbar appears automatically.

    • My Favourite Holiday Homes

      You can find your favourite holiday houses in the toolbar and in your personal space My Ardennes-Etape.

    • My Favourite Searches

      Just as with the holiday cottages, it is possible to save various search results pages

      On the upper right side, above the list with search results, you can save the results page by clicking 'Save search' and choosing a custom name (for example: 'romantic weekend', 'family vacation',…). The number of saved items is unlimited.

    • My Favourite Searches

      Your favourite searches can be retrieved on the bottom of the page in the toolbar

    • My Favourite Searches

      and in your personal space My Ardennes-Etape.

    • My Favourite Activities

      Keep all interesting tourist activities by clicking the little heart or the text 'Add to favourites' at the top of the page ...

    • My Favourite Activities

      ... in the toolbar at the bottom of the page ...

    • My Favourite Activities

      Attention! To be able to access your favourite any place and at any given moment, you should first create an account on the Ardennes-Etape website (privacy policy) or log in if you already have an account. If you do not, you risk losing all information once you shut down your computer.

  • How to choose a holiday home ?
    • Is the house available or not?

      To find the holiday home of your dreams, you can search by date. The list of results will display all houses corresponding to your criteria and available on the given date.

    • Is the house available or not?

      On the descriptive page of the house, you can still modify the type of stay (weekend, week,…) and the date.

    • Is the house available or not?

      Did you know?

      On the top of the page you can enter a keyword, a house reference, a special characteristic or a city in the text field 'What are you looking for'. Click on the little arrow to show the results.

    • Is the house available or not?

      This is an efficient way to quickly find the information you are looking for.

    • Where do I find all information on the holiday home?

      Just click on the photo or on 'More information' ...

    • Where do I find all information on the holiday home?

      ... to obtain the complete details for the house you selected: photos, a general description ...

    • Where do I find all information on the holiday home?

      ... the location and composition of the interior, specific features ...

    • Where do I find all information on the holiday home?

      You will also find a wealth of tourist information to prepare your stay

    • Where do I find all information on the holiday home?

      If your search does not produce enough results, Ardennes-Etape is there to help. We propose similar holiday cottages in the region, corresponding as closely as possible to your criteria.

    • Where do I find all information on the holiday home?

      Select the house of your preference by clicking the picture or the button 'More info'. You will find all information on the holiday house. You can return to the search results page to have a look at the other possibilities.

      TIP: have an extensive look on the descriptive page of the holiday homes. There is really a lot of information on the house and on the region, which helps you to properly plan your vacation.

    • Where do I find all information on the holiday home?

      You can use the 'Favourites' tool by clicking 'Add to Favourites' and save the houses that speak to you the most. You can just as well save the complete results page by clicking 'Save search' on the upper right side just above the first result.

    • Can I bring my dog?

      Yes.

      Use the search engine to look for holiday homes where your pet animal is allowed. A quick overview shows you if 1, 2, 3 or more dogs are allowed inside the holiday home.

    • Can I bring my dog?

      Attention! During the booking procedure the system will ask you to enter the number of dogs, the breed and approximate weight of your dog(s). The holiday home owner cannot agree without this information and the booking cannot be confirmed as a result.

      Just as is the case with the total capacity of your holiday cottage, it is imperative that you respect the maximum number of dogs allowed. If not, you will be denied access to the property by the owner (or the manager in charge).

  • How do I book a vacation?
    • the Book button

      Click 'Book' on the right side next to the pictures to start the booking procedure of your future holiday home.

    • You have an account?

      If you have already created an account on the Ardennes-Etape website, enter your user name (e-mail address) and password. Forgot your password? Please enter your e-mail address in the text field 'Forgot your password?' at the bottom of the page. You will receive an e-mail with instructions to choose a new password.

    • You do not have an account yet?

      You do not have an account yet? Enter your information below 'New user?' and create your own Ardennes-Etape account. Please enter all information correctly. This information will be used to send you all practical information before your stay. Pay extra attention when entering your e-mail address.

    • You do not have an account yet?

      Ardennes-Etape will not communicate your information with a third party. Read our privacy policy for further information. Click 'Continue'.

    • Enter additional information

      Please tell us about the composition of your group. We need to know the number of adults and adolescents, children, babies and pets. The number of people (and pets) in the house may not exceed the maximum capacity of the house (to be found on the descriptive page). There is no difference between babies, young children and adults. They all count as one person.

    • Enter additional information

      You can choose a cancellation and/or indemnity insurance. The cancellation insurance is mandatory if the total price exceeds € 650. This insurance covers the cost in case of cancellation, no matter which group member is the cause for the cancellation. Learn more about the cancellation insurance.

    • Enter additional information

      Do you have a promotion code? Enter the code here.

    • Enter additional information

      Check all information for one last time and click 'Continue'.

    • Booking confirmation

      Ardennes-Etape provides an overview of your reservation.

    • Booking confirmation

      Read the general terms and conditions of sale and do not forget to tick the box to agree with these terms and conditions.

      Click 'Confirm'

    • Booking overview

      Within 24 hours (on working days) you receive a confirmation e-mail.

      Inside the e-mail you will find all information regarding your reservation and the payment method. You can view this information in your personal space My Ardennes-Etape as well.

    • How do I pay?

      The payment procedure is twofold. First you pay the deposit, then the remaining amount. We ask you to pay the deposit (30% of the total amount) five days after confirming the booking.

      The remaining amount should be paid eight weeks before the start of your vacation. In some cases, the deposit is to be paid to Ardennes-Etape, in other cases it is the holiday home owner who manages the deposit. Expenses are paid at a flat-rate before the start of the stay or afterwards according to consumption and market prices.

      All this information is to be found in your personal space My Ardennes-Etape.

    • When should I pay the deposit?

      The deposit must be paid within five days after the booking has been finalized. Ardennes-Etape will send you a reminder, but it is important to pay the deposit on time.

      In case of non-payment, the chosen dates will be unlocked, effectively enabling others to book the holiday house of your choice on the dates of your choice.

  • Can I visit the house before reservation?

    No. Visits are not possible, to ensure the peace and quiet for the holiday makers staying in the houses. Ardennes-Etape guarantees the quality of all houses, with an indication of comfort level on a scale of 2 to 5 stars. All houses in the selection are revisited on a regular basis using the holiday maker satisfaction survey in order to preserve this quality in the future and to make sure the pictures on the website are still in conformity with the reality.

  • Can I place an option?

    No, in principle this is not possible. For very high-capacity houses a short 48 hour option is possible. Our co-workers at the Contact Centre can explain all the details.

  • What are the standard vacation possibilities?
    • week from Friday (arrival between 4 p.m. and 6 p.m.) to Friday (departure before 10 a.m.)
    • weekend, from Friday (arrival between 4 p.m. and 6 p.m.) to Sunday (departure before 8 p.m.)
    • long weekend, from Friday (arrival between 4 p.m. and 6 p.m.) to Monday (departure before 10 a.m.)
    • midweek from Monday (arrival between 4 p.m. and 6 p.m.) to Friday (departure before 10 a.m.)
    • 2 weeks from Friday (arrival between 4 p.m. and 6 p.m.) to Friday (departure before 10 a.m.)

    This time table applies to most of the holiday homes. For some houses (high capacity) departure is before 10 a.m. and arrival is after 4 p.m. You can check the time of arrival and departure on the confirmation document or in your personal space My Ardennes-Etape.

  • Can I arrive and leave at other moments?

    Depending on the season it is possible to organise a customized vacation. Contact us and we try to respond optimally to your special request.

  • How do Last-Minutes work?

    On the descriptive page of the holiday cottages you will find dates with the remark 'Last-Minute'. As the start of a holiday stay approaches, and the house is still available, the price may go down. The discount is clearly mentioned on the page. The Last-Minute principle does not apply to every holiday home.

  • I want to book Last-Minute. How do I pay?

    A Last-Minute booking should be paid for immediately after confirmation. The total amount should be transferred at once. No deposit is required.

    Payment via:

    • bank transfer
    • credit card (MasterCard, Visa)

    If your vacation starts within 14 days after confirmation, please send a proof of payment to comptabilite@ardennes-etape.com or by fax (+32 80 29 24 09).

    Attention! Ardennes-Etape needs to be in possession of the total amount or the proof of payment (if the vacation starts the same day or very shortly after) before providing the practical information. Please read the general terms and conditions of sale

  • After the reservation
    • What happens after confirming the reservation?

      Within 24 hours you will receive a confirmation e-mail containing all necessary information to complete the payment by bank transfer or credit card (latter for Last-Minutes only).

    • What are the payment options?

      Bank transfer

      Bank account number and deposit are indicated in the booking confirmation and in your personal space My Ardennes-Etape.
      Ardennes-Etape should be in possession of the deposit within five days after the booking confirmation. If not, the holiday house of your choice will be available to others on the dates of your choosing. The remaining amount must be transferred eight weeks before the start of your holiday.

      Credit card

      For Last-Minute bookings only. Visa and MasterCard are accepted.

    • How to pay using credit card?

      Last-Minute reservations only

      1. On the top of the page, click on log in

    • How to pay using credit card?

      2. use your username and password.

    • How to pay using credit card?

      3. Click 'Pay' next to the invoice due.

    • How to pay using credit card?

      4. The next page shows the available payment methods. Click 'Execute payment' in the section 'Payment method: Visa/MasterCard'.

    • How to pay using credit card?

      5. You arrive on the payment page. Enter the card holder's name, card number (no spaces), expiration date (mm/yy) and the security code mentioned on the back side of your credit card.

    • How to pay using credit card?

      6. Confirm the payment.

    • How to pay using credit card?

      7.After a few minutes you can check in your personal space My Ardennes-Etape if the payment has been correctly processed.

  • What is the Guide Ardennes-Pass?

    All Ardennes-Etape holiday makers receive the Guide Ardennes-Pass on arrival in their holiday cottage. This handy guide offers more than a hundred great discounts on activities you simply cannot miss out on in the Ardennes, tourist information and a map of the region. This guide is exclusive for Ardennes-Etape customers.

  • where do I get the Guide Ardennes-Pass?

    If the Guide Ardennes-Pass is not handed to you on arrival, do not hesitate to ask the owner or the manager in charge.

  • I wish to cancel my reservation. What should I do?

    It is recommended to carefully read the general terms and conditions of sale before cancelling any reservation, since extra fees will be charged. The general terms and conditions state clearly the steps to undertake in order to cancel a reservation.

  • Before you head out
    • What documents should I bring?

      your holiday ticket

    • What documents should I bring?

      BIC and IBAN code or Belgian bank account number to hand to the owner (or the manager in charge) to reimburse the deposit

      IBAN and BIC codes contain your bank account information in a European format. If you do not know them, you can obtain them at your bank or via www.ibancalculator.com

    • How do I get my holiday ticket?

      After paying the complete amount you will receive your holiday ticket and a checklist, containing the following information:

      • information on the home owner (or manager in charge);
      • the exact address of the house;
      • the location where to obtain the keys to the house;
      • list of things to bring.
    • How do I get my holiday ticket?

      Dans votre espace privé « Mon Ardennes-Etape », vous retrouvez également ces documents ainsi que l'itinéraire pour rejoindre votre maison de vacances.

    • Où puis-je obtenir l'itinéraire d'accès à la maison de vacances ?

      Dans votre espace privé « Mon Ardennes-Etape », vous trouvez l'itinéraire pour rejoindre votre maison de vacances.

    • Où dois-je enlever les clefs ?

      Après la réception du paiement total de votre séjour vous recevez par mail le « Ticket-Séjour » et la « Checklist » reprenant les informations suivantes :

      • les coordonnées du propriétaire ou de la personne de contact;
      • l'adresse exacte de la maison de vacances que vous louez;
      • l'endroit où vous seront remises les clefs du domicile;
      • la liste du matériel à emporter (linge de lit notamment).

      You can find the same information in your personal space My Ardennes-Etape, and also the itinerary to get to your holiday destination.

    • Where can I find the itinerary to my holiday home?

      You find all necessary information to get to your holiday home on the holiday ticket or in your personal space My Ardennes-Etape.

    • Should I bring bed linen?

      You should always bring your own bed linen, unless stated differently on the website. This means:

      • blanket covers
      • sheets
      • pillow covers

      You find all information concerning bed linen:

      • at the bottom of the descriptive page of the house
      • on the checklist you receive together with your holiday ticket after paying the remaining amount
      • in your personal space My Ardennes-Etape.

      In some holiday homes, bed linen and towel rental is mandatory. This is mentioned on the descriptive page.

  • What time should I arrive?
    • À quelle heure dois-je arriver ?

      The usual arrival moment is between 4 p.m. and 6 p.m. This is listed on your holiday ticket and can be found in your personal space My Ardennes-Etape.

    • What if I cannot get there in time?

      If you cannot get to your holiday cottage in time, please contact the owner or the manager in charge. You find his/her information on the holiday ticket sent to you by e-mail or in your personal space My Ardennes-Etape.

    • What if I cannot get there in time?

      You can also give us a call at the Contact Centre.

  • About my holiday home :
    • What is the maximum capacity?

      The descriptive page for each holiday home tells you exactly how many people you can bring along in the house. Take into account all members of your group, including young children and babies.

      For fire safety reasons, it is strongly prohibited to exceed the maximum capacity of the house.

    • Is there a baby bed available?

      Availability of baby equipment is mentioned on the descriptive page of each house. If it is not mentioned, it is not present in the house.

    • Does my baby count as one person of the group?

      Yes. If your group consists of four adults and two babies, the total number equals six people, even if the babies sleep in a bed you brought yourself. Take this into account while choosing your holliday cottage.

    • Can I bring a pet?

      This information is provided on the descriptive page of the house. In some houses you can, in others you cannot bring your pet(s). Some owners ask for an additional fee.

      Attention! Carefully read the information concerning pet animals before finalizing the reservation.

    • Can I bring a pet?

      Explanation of the different icons:

      • no dogs allowed
      • 1 dog allowed
      • 2 dogs allowed
      • 3 dogs allowed

      In some cases approval from the holiday home owner is required. This is mentioned on the descriptive page of the house.

    • Can I bring a pet?

      You will be asked to enter the breed and weight of your pet. The reservation is finalized once the owner approves

      Attention! If you bring a pet while this is not allowed in the holiday home, or if you exceed the maximum number of pets allowed, access will be denied. Read the general terms and conditions of sale.

    • What about holiday homes exclusively for family groups?

      "This house is primarily intended for family groups. Non-family groups may nevertheless be allowed, subject to the acceptation of the owner and with a possible additional deposit."

      "In order to guarantee the quality of the property, it is prohibited to organise student parties, bachelor parties, drinking parties…"

    • What about holiday homes exclusively for family groups?

      If you see one of these messages during the reservation procedure, Ardennes-Etape will ask you for some additional information, as there are:

      • what type of group (family, friends,…);
      • minimum and maximum age of the group members;
      • the goal of the stay in the Ardennes.

      You must confirm having read these exceptional conditions. The extra information will be transferred to the home owner. Your reservation is finalized once the owner gives his approval.

      Attention! If the provided information on arrival turns out to be incorrect, access will be denied by the owner or the manager in charge.

      We thank you for your understanding and beg you to respect these exceptional conditions at all times. With your help Ardennes-Etape can continue to guarantee the quality of the holiday cottages in the future.

    • Am I allowed to smoke inside the house?

      In most houses it is prohibited to smoke inside for fire safety reasons. Please respect the signs inside the house that point out smoking is not allowed.

    • Are there any additional costs?

      Some additional costs may not be included in the rental price. An overview of these variable charges (such as water, electricity, gas, fuel,…) or fixed additional fees (such as cleaning, tourist tax, waste, internet,…) is always listed on the descriptive page of the holiday house. Have a look at the general terms and conditions of sale.

    • Administrative costs

      Administrative costs are fixed at € 25.

    • insurances

      Twoo types of insurance are optional, cancellation and indemnity. Cancellation insurance is mandatory if the total amount exceeds € 650.

    • Heating, electricity, water …

      can be included in the total rental price, charged at a flat-rate or charged according to consumption. The method for calculation is clearly listed on the descriptive page of the holiday home.

    • cleaning

      Whether cleaning costs are included in the price or not is mentioned on the descriptive page of the house. This fee can be mandatory or optional. If the fee is not mandatory, the customer can choose to clean the house himself. If no cleaning fee is mentioned it means this is included in the rental price.

      In any case the house must be in a decent state when the holiday makers leave the property, with all furniture in its original position and state. Dishes must be clean and organised and garbage bags taken out.

    • tourist tax

      The tourist tax is a municipal tax; hence there are many differences throughout the region. You will not be charged this tax everywhere in Belgium, in depends on the location. If applicable (see descriptive page of the house), the tax is charged to everyone over 14, per night or at a flat-rate. The calculation method and the amount may vary per municipality.

      Depending on the house customers pay the deposit together with the rental price to Ardennes-Etape or directly to the home owner. If you pay directly to the owner, be sure to ask for a receipt.

      You will be reimbursed in cash after the holiday on returning the keys or via bank transfer within 15 days after the stay. That is why you should provide the owner with your IBAN and BIC codes Belgian bank account number.

      Information on the deposit is to be found in the descriptive page of the holiday home. Check the general terms and conditions of sale for more information.

    • Waste

      The municipalities in the region of the Belgian Ardennes do serious efforts to keep the environment clean. Many holiday home owners will ask you to properly sort your rubbish. He will provide you with the right trashcans to sort glass, cans, plastic, paper, general waste,… We thank you in advance for paying attention to sorting your rubbish.

      The natural environment is the Ardennes' most important asset, so it is extremely important to preserve this. Think about bringing a little plastic bag along on your hikes to keep your waste with you and do not leave it behind on the way.

  • I want to use my gift voucher

    How does the Ardennes-Etape gift voucher work?

    • 1. Book a holiday house on the Ardennes-Etape website.
    • 2. Choose the “gift voucher” payment method at the end of the booking procedure.
    • 3. Enter the code that is displayed on your voucher.
    • 4. Pay the price of the holiday house, in whole or in part, with the gift voucher.

    Read here the terms and conditions of the Ardennes-Etape gift voucher.

  • General
    • Where can I find the paper catalogue with all holiday homes?

      Ardennes-Etape does not provide a paper version of its selection of holiday homes. All houses are to be found online with a vast amount of additional information. More than 25 search criteria can be combined to find the perfect holiday home.

    • Where can I find the paper catalogue with all holiday homes?

      You can add keywords to look for special characteristics.

    • Where can I find the paper catalogue with all holiday homes?

      Ardennes-Etape offers another unique service. Choose a tourist activity in the Belgian Ardennes, and then afterwards look for a holiday cottage in the neighbourhood.

    • What do the stars mean?

      The Ardennes-Etape evaluation system – a scale from two to five stars

      the holiday homes +
      this means the house falls between two categories.

      the holiday homes 5 stars
      located on the most exclusive locations; the luxurious interiors will please the most demanding customers.

      the holiday homes 4 stars
      very comfortable, interiors have been designed with the greatest care or the house has an exclusive location.

      the holiday homes 3 stars
      very neat, cosy and equipped with all necessary daily comfort.

      the holiday homes 2 stars
      simply but solidly furnished and equipped with everything that is necessary on a day-to-day basis.

    • How can I contact Ardennes-Etape?

      ARDENNES-ETAPE
      Ster 3B
      4970 STAVELOT
      BELGIUM

      Call Center :

      Tél. : +32 80 29 24 00

      Monday to Thursday: 8.30 a.m. to 6.30 p.m.
      Friday: 8.30 a.m. to 7 p.m.
      Saturday: 10 a.m. to 4 p.m.
      Sunday: 12 p.m. to 6 p.m.

      E-mail : info@ardennes-etape.com

    • What do the different sound levels mean?

      The noise level of the holiday homes is measured on a scale from 1 to 5.

      Niveau 1 As quiet as it gets
      Absolute peace and quiet, house is located on the countryside, in the middle of nature, in a small hamlet, in a calm dead-end street,…
      Niveau 2 Very calm
      The house is located in a small village, you might hear sounds typical to the countryside, or some children playing outside,…
      Niveau 3 Limited
      You will find yourself in a village centre, next to a road without constant traffic, you might hear the neighbours or farmers in the area,…
      Niveau 4 Average noise level
      A busy road passes next to the house, traffic sound is ubiquitous.
      Niveau 5 High noise level
      The house is located in the city centre, right next to a busy national road or close to the highway, at a crossroads, traffic sound is constant.

      The sound level is mere indicative and for your information, therefore not binding. Sound level might be subject to changes because of temporary circumstances.

TOURISM

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Made in Ardenne

The moment Ardennes-Etape was founded, it chose to settle in a natural setting, the border of the High Fens and the Ardennes above the city of Stavelot, in the Belgian province of Liège.
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Press

Are you journalist, partner or responsible for communication? Have a look at the latest news on Ardennes-Etape, additional information on our unique or exceptional holiday cottages and lots of photos.
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New owners

Ardennes-Etape is a Belgian company which provides owners of holiday homes with a unique portal to manage their rentals.
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