To find the holiday home of your dreams, you can search by date. The list of results will display all the houses that correspond to your criteria and which are available on the date you searched for.
You can also look for a rental without knowing your departure date. In this case, Ardennes-Etape will spontaneously offer you the next 5 periods available as well as the relevant prices. What could be more convenient?
The Ardennes-Etape search engine allows you to combine a whole series of criteria in order to refine your search.
Just click on the photo or on “More information” to obtain the complete details for the property you have selected: photos, a general description, the location and composition of the interior design, specific features… You will also find a wealth of tourist information to prepare your stay.
Step 1: Selecting the house you prefer
1. On the home page, take advantage of the numerous possibilities with the search engine to define the criteria for your next holiday home rental:
10 variables help you to choose. The number of houses corresponding to your selection is displayed straight away.
2. As soon as you have selected your search settings, click on “Find”. You will obtain the list of properties which correspond to your requirements.
If the criteria that you have selected do not give enough rental possibilities, Ardennes-Etape helps you. Below your own search, we suggest a list of holiday houses that correspond most closely to your requirements.
3. From the list of results, select the house of your choice by clicking once on the photograph or on "More Info". The description of the suggested accommodation then appears.
You always have the option of returning to the list of results and of consulting the technical description of other properties that can be rented.
Quick tip: read the whole description. There is a lot of information in it which will help you to prepare for your holidays.
Step 2: Book your destination.
1. The “Book now” button at the bottom, to the right of the photos allows you to continue the process in order to confirm the rental of your future holiday home.
2. If you have already been on holiday with ARDENNES-ETAPE, enter your login (E-mail address) and password. If you have forgotten them, you can contact us via E-mail. We will send you them as soon as possible.
3. Are you a new customer? Select “New user” and create a personal account on our website. Please send us your contact details. They will be used in order to send you all the information you will need for your stay. Important: Please ensure that you enter your e-mail address correctly.
4. Click on “Confirm “
Step 3: Participants/Insurance.
1. Please provide us with details on the composition of your group: number of adults*, number of adolescents*, children and if applicable, pets*.
The number of people in your group must not exceed the number specified by the maximum capacity of the holiday house. This number includes everyone: babies, children and adults.
2. In this section, you can take out a cancellation and rental damages insurance policy. If you book a holiday house which cost more than 500€, the cancellation insurance is compulsory.
3. Do you have a promotional code? Please enter it here
4. Check whether the information you have entered is correct and select “Confirm”.
* for some rentals with particular terms of access, you will be asked to provide extra information in order to ensure you meet the specific requirements of the holiday home.
Step 4: Confirm the booking.
1. On this page, ARDENNES-ETAPE offers you a summary of all the information on your booking.
2. Consult the General Conditions of Sale and don’t forget to state that you agree with them.
3. Click on “Confirm “
Step 5: Summary of the booking.
The window that opens before you gives a summary of the composition of your group. Within 24 hours, you will receive a confirmation of your booking, which sums up all the information you will need to pay the deposit for your rental within 5 days.
No. In order not to disturb the tenants staying in the property, visits are not possible. Ardennes-Etape guarantees high quality accommodations, classified on a scale from 1 to 5 stars. We regularly visit each property in order to guarantee the level of quality and to ensure that it corresponds to the photos and description.
By way of exception, a provisional booking can be made for large capacity houses. This provisional booking will be valid for 48 hours. Please contact the call centre about this.
• A week from Friday (arrival between 16.00 and 18.00) to Friday (departure before 10.00)
• A weekend, from Friday (arrival between 16.00 and 18.00) to Sunday (departure before 20.00)
• A long weekend, from Friday (arrival between 16.00 and 18.00) to Monday (departure before 10.00)
• Mid-week from Monday (arrival between 16.00 and 18.00) to Friday (departure before 10.00)
• 2 weeks from Friday (arrival between 16.00 and 18.00) to Friday (departure before 10.00)
Yes, but only via e-mail at info@ardennes-etape.com. We will then contact you with an offer for your specific stay… for example: 10 days, one month…
Congratulations, you have found a holiday house which is free in last minute. For this type of booking, you are asked to pay the full amount in one time as soon as you receive the confirmation. No deposit is asked.
Several types of payment are possible:
- bank transfer;
- credit card: Mastercard, Visa.
If your holiday begins in less than 14 days, we ask you to send us the proof of your payment. This can be done by mail to comptabilité@ardennes-etape.com or by fax +32 80 29 24 09.
Be careful, as long as Ardennes-Etape has not received the payment of your booking and, if need be (if the stay begins on the same day or in a few days), the proof of payment you will not receive the precise information about your holiday house (exact address, keys,…)
At the latest 24 hours (on working days) after your reservation, you will receive a confirmation e-mail providing the information you will need to pay (the deposit for) your reservation via bank transfer or credit card.
Via bank transfer:
At the latest 24 hours (on working days) after your reservation, you will receive a confirmation e-mail providing the information you will need to carry out the payment of your deposit via bank transfer.
Ardennes-Etape must receive the deposit within 5 days. If we do not receive the deposit, the property will be made available for rental during the period which you booked it for.
Ardennes-Etape must receive the balance of the amount due 8 weeks before you set off on your holiday.
In case of a last minute reservation, the total amount must be received within 5 days after the confirmation of your reservation, and must anyway be deposited on the account of Ardennes-Etape before the beginning of your stay.
Via credit card:
In case of a last minute reservation, you can also pay with VISA or MASTERCARD.
The payment by credit card (Mastercard - Visa ) is only possible for last minute reservations.
- On the home page, click on “My Reservations”;
- Enter your login and password.
- Next to the reservation you have to pay, click on "Pay"
- You will get a page with the different modes of payment.
Under "Mode of payment: by Visa-Mastercard", click on "Make the payment". - Click on “Proceed to online payment by VISA:xxx€”
- You will then reach the VISA payment page.
Enter here:- The card holder’s name
- The card number (without space)
- The expiry date of your credit card (mm/yy)
- The card verification code at the back of your card
- Click on “Confirm”
- After several minutes, you will see in “My Reservations”, “Reservation no. xxxxx”, “Status”, whether your payment has been processed.
The holiday ticket. Don’t forget to inform the owner of the property of your BIC/SWIFT code and IBAN number for the reimbursement of your deposit, except if you have a bank account in Belgium.
- the personal details of the owner or of the contact person;
- the precise address of the holiday house you have reserved;
- the place where to get the keys of the house;
- the list of the things to take with you (particularly bedlinen).
On the Homepage you can access « My Reservations», where you will also find these documents and the route to the holiday house.
After we receive the total payment for your stay, you will receive by e-mail the "Holiday Ticket" and the "Checklist" with the following information :
- the personal details of the owner or of the contact person;
- the precise address of the holiday house you have reserved;
- the place where to get the keys of the house;
- the list of the things to take with you (particularly bedlinen).
On the Homepage and in « My Reservations», you will also find these documents and the route to the holiday house.
After we receive the total payment for your stay, you will receive by e-mail the "Holiday Ticket" and the "Checklist" with the following information :
- the personal details of the owner or of the contact person;
- the precise address of the holiday house you have reserved;
- the place where to get the keys of the house;
- the list of the things to take with you (particularly bedlinen).
On the Homepage and in « My Reservations», you will also find these documents and the route to the holiday house.
After we receive the total payment for your stay, you will receive by e-mail the "Holiday Ticket" and the "Checklist" with the following information :
- the personal details of the owner or of the contact person;
- the precise address of the holiday house you have reserved;
- the place where to get the keys of the house;
- the list of the things to take with you (particularly bedlinen).
On the Homepage and in « My Reservations», you will also find these documents and the route to the holiday house.
You can find this information at the bottom of the holiday house description and on the ‘Checklist’ provided with the ‘Holiday Ticket’.
Arrivals usually take place between 16.00 and 18.00: you will find this information on your holiday voucher.
After we receive the total payment for your stay, you will receive by e-mail your holiday ticket, which you can also consult on the website in “My Reservations”. This document gives you the contact details of the contact person on the spot. If you arrive late or need to arrange a later arrival time, don’t hesitate to contact this person to make new arrangements. You can also contact our call centre
You’ll find the number of people that the house of your choice can accommodate on its description sheet.
When you are searching for accommodation, don’t forget to take into account all the members making up your group. Babies and young children are counted in the same way as teenagers and adults even if they will be sleeping in a bed that you take with you.
For fire safety reasons, it is strictly forbidden to exceed the maximum capacity of the holiday house that you wish to rent.
The equipement for babies is indicated in the description of the holiday home you have choosen. If there is no mention of it in the description, this means that there is no equipment for babies in the house.
For safety reasons, particularly in the event of fire, Ardennes-Etape draws your attention to the importance of keeping within the maximum capacity of your future accommodation.
Even if he/she sleeps in a bed that you take with you, your baby or young child is, of course, also included in the count. Please adapt the choice of your future holiday house to the fact that he/she will be with you.
In some houses pets are not allowed, in others, they are accepted free of charge or with a supplement.
In other cases, pets are accepted on condition that the owner of the property agrees.
If this is the case for you, please provide us with information on the type of animal and its size. Your booking is temporarily suspended until we receive the owner’s reply.
Important: if you take your pet with you without the owner’s permission, you may be refused access to the holiday home.
You have just looked at a holiday house with the following message:
"This holiday house is mainly intented for family groups. Non family Groups may nevertheless be allowed, subject to the acceptation of the owner and with a possible additional deposit."
Or:
“This holiday house is mainly intented for family groups.There are restrictions for non family groups. These may be allowed according to the nature of the group, subject to the acceptation of the owner and with a possible additional deposit”
Or:
“In order to guarantee the quality of the property, it is forbidden to organize student party, stag party, drinking bouts....”
When you book these holiday houses, Ardennes-Etape asks some additional information such as:
- nature of the group: family or not.
- age of the youngest person and age of the oldest person.
- purpose of the stay and/or composition of the group.
We ask you to confirm that you are aware of the particular terms of access. The information about your group is sent to the owner.
Your booking will be confirmed when the owner has accepted the composition of your group.
Caution.
If a group books one of these houses but gives information which turns out to be incorrect on arrival, the owner can deny access to the house.
We thank you for your understanding and for respecting this instruction. Thanks to you, Ardennes-Etape guarantees quality houses to all their guests.
In most holiday houses it is forbidden to smoke inside.
This guarantees the security of the tenants in the house (against fire, among others). This also maintains the quality of the holiday house.
We thank you for respecting the signs ‘no smoking’ in these holiday houses.
Some charges may not be included in the rental price. Details of these charges are clearly mentioned in the description of each holiday home. The amounts in question mainly cover: water, electricity, gas and heating oil consumption. Cleaning, tourist taxes, household waste management, use of an internet connection, etc. are additional charges.
Booking fees
The booking fees related to your reservation amount to 22.5€ per reservation.
Insurances
When you book your future holiday house, you have the possibility of taking out 2 sorts of insurances : cancellation insurance as well as rental damage insurance. If the rental amount is equal or higher than 500€, the cancellation insurance is compulsory.
Heating, electricity, water…
In the description of the holiday home, these charges can either be included, fixed at a set price or calculated on the basis of actual consumption.
Cleaning
The specifications sheet for the holiday home indicates whether cleaning is included, and whether it is obligatory and must be paid for, or optional and must be paid for: in the latter case, you are free to clean the property yourself.
In both cases, the holiday home must be tidied, the furniture must be placed in its original location, the washing up must be done and put away and the bins taken out.
Tourist tax
For some holiday homes, a tourist tax is required: this is calculated per person or per adult (>14) and per night or per stay.
If applicable, details of this tourist tax are given in the description of each holiday home.
Deposit
Depending on the house you rent, the owner asks you either:
- to pay the deposit at the same time as the booking into the Ardennes-Etape account, or
- to give it to him/her personally on arrival. In that case, you will always be given a receipt.
The deposit can be reimbursed at the end of the stay when the keys are handed over or within 15 days into your bank account.
For this reason, please give the BIC and IBAN codes for your account to the owners when you arrive.
Information about the deposit is provided in the description of your holiday house.
Dustbins
In the Ardennes, the local communities endeavour to protect our environment. In many rented accommodation units, you will be asked to sort any rubbish you may have for recycling. For this purpose, the owners place various bins at your disposal intended exclusively for either glass, paper and cardboard, plastics, aluminium cans or Tetra Pak cartons.
Please sort any household rubbish you may have carefully. Thank you in advance.
Anything that cannot be recycled is collected in bin bags, for which there is usually a charge.
No, you can view our different holiday houses directly on our Website www.Ardennes-Etape.com.
We provide a search engine with 10 criteria, which you can combine any way you like.
In addition, you can find any house using a single key word.
Ardennes-Etape also provides a unique service to help you find the house of your dreams close to the leisure activity that you don’t want to miss during your stay.
For holiday homes, the quality assessment is based on objective criteria specific to Ardennes-Etape.
ARDENNES-ETAPE EVALUATION SYSTEM:
| NUMBER OF STARS | DEFINITIONS | |
 |
Properties with + |
This icon indicates that the holiday house has a quality level (equipment, decoration…) which places it between its star category and the higher category. |
 |
Properties with 5 stars | These properties are generally situated in the most beautiful locations and have luxurious interior fittings. Ideal for the most demanding customers. |
|
Properties with 4 stars | These properties are comfortable, and have extra features or an exceptional location. |
|
Properties with 3 stars | These properties are well-kept, welcoming and equipped with everyday comforts. |
|
Properties with 2 stars |
These properties are fitted out simply but appropriately. Anything that you require on a daily basis is available. |
|
Properties with 1 star | These properties are equipped with basic fittings. These are ideal for holidaymakers who only require simple accommodation. |
ARDENNES-ETAPE
Ster 3B
4970 STAVELOT
BELGIUM
Call Center:
Tel.: +32 80 29 24 00
Fax: +32 80 29 24 09
from Monday to Thursday from 8.30 to 18.30, on Fridays from 8.30 to 19.00, on Saturdays from 10.00 to 16.00, and on Sunday from 12h.00 to 18.00.
E-mail: info@ardennes-etape.com
The ambient sound level for your future holiday home is rated on a scale of 1 to 5.
| SOUND LEVELS | DEFINITIONS | |
 |
Dead quiet | Dead quiet, the house situated in the countryside, in nature, in a hamlet, in a dead-end street… |
 |
Very faint |
The house is situated in a small village, 4 or 5 cars per hour. You can hear the noise of tractors in the fields, children playing in the gardens… |
 |
Faint |
The house is situated in the centre of the village, along a common road, with no continuous traffic. You can hear the neighbours, the farms in the surroundings… |
 |
Mean |
The house is situated along a frequently used road, with continuous traffic. |
 |
High | The house is situated right in the middle of a town, along a very used road, along a main road, near a highway, at a crossroads, with continuous traffic. |
The ambient sound level are for information only and non-contractual - the sound environment can be modified because of demonstrations, persons or other factors…
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