My holiday home in the Ardennes

Privacy Policy – Politique du respect de la vie privée

If this text is difficult to understand, please have a look at the summary.

• Art. 1. Purpose of and necessity for processing personal data.

  The processing of your personal data by ASTERIA sprl, which will carry out such processing, occurs in accordance with the Law of 8 December 1992 on the protection of privacy in relation to personal data, with a view to:

  • acceptance and processing of your registration on the site www.ardennes-etape.com, your (future) reservation or order;
  • collection of statistic and carrying out of tests, and the overall management of customer relations, including the promotion of products by ASTERIA sprl or one of its associate companies (see Article 2.3.);
  • the communication of Ardennes-Etape news letters on paper and in electronic form.

  For the purposes of the successful management of your registration on the site www.ardennes-etape.com and of orders for services offered by Ardennes-Etape, ASTERIA sprl needs the information requested in the compulsory fields when you register on the site. Without this data your registration or order cannot be effected.

  For our statistics, we are collecting the visited pages and your IP address so that we can identify you as unique user. Our Web site also uses cookies, small temporary file stored on your computer and containing information that has to be used on our site and without which our site could not work correctly. It also allows us to personalize our offer and content.

• Art. 2. Communication of personal data to third parties

  2.1. As agent, and with a view to the success of your reservation of order, Asteria sprl communicates certain information to companies or persons offering their goods or services through the site www.Ardennes-Etape.com. When you reserve a holiday home, ASTERIA sprl will notify the owner of the rented property, his administrator and/or the local agent of your name and forename, address, telephone number, and where appropriate your mobile phone number, your agent address and your bank details (for the return of your deposit).

  2.2. In the event of complaint or dispute arising from a service offered through the intermediary of Ardennes-Etape, and if so required, certain information may be given to third parties: to a competent authority, your representative, or the adversary or his representative.

  2.3. Personal information about you may be communicated to Asteria sprl's sister companies or to companies associated with it for the purposes of direct marketing. All information will be handled with the greatest discretion. You are entitled under the Law of 08/12/92 relative to object the protection of privacy when processing personal data to oppose the processing and communication of your data, not least for the purposes of direct marketing, free of charge.

• Art. 3. Consultation and amendment of your personal data.

  Most of your data can be consulted freely at any time by going to your personal page on the site www.ardennes-etape.com, where you can rectify the information if necessary. As you have provided this data, ASTERIA cannot be held responsible for the content.

  By sending a written application, signed and dated and accompanied by proof of identity, to the head of processing, whose address is below, you can obtain a free copy of the information held about you in writing, and you can remove or rectify any information which is inaccurate, incomplete or irrelevant. You may also contact the Commission for the protection of privacy in order to exercise these rights.

  Asteria sprl - Ardennes-Etape, Ster 3b B-4970 Stavelot Belgium

• Art. 4. Acceptance by the customer

  The tenant hereby expressly agrees to accept these purposes. By providing ASTERIA sprl your personal information, you expressly authorise the processing of this information for the purposes indicated above. These data shall be used only for the purposes listed above, unless the tenant subsequently expressly objects. The personal information which you give us is recorded in a ASTERIA sprl file which is the exclusive property of the latter.

• Art. 5. Retention of personal data

  The data shall be held for a period of 10 years after the end of our mission. They shall not be transferred to any third party except as indicated above and for the purposes set out above.

• Art. 6. Other information

  If at any time you think that we have failed to respect your privacy, please contact us by letter or agent (info@ardennes-etape.com), and we will do everything in our power to investigate and correct the problem. If you would like further information, contact us or the Commission for the Protection of Privacy at the following address: Commission for the Protection of Privacy, Rue Haute, 139 - 1000 Brussels (Tel. + 32 2 213 85 40 - Fax. + 32 2 213 85 65 - commission@privacy.fgov.be).