Covid-19 – Our dedicated FAQ – The customer services currently handles urgent requests by mail exclusively.
As yet, it is not possible to get in touch by phone. Thank you for your patience and take care!
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We are available:
Today from
08H30 to 18H30
Tomorrow from:
08H30 to 18H30
Friday  
08H30 to 19H00
Saturday  
10H00 to 16H00
Sunday  
10H00 to 16H00
Monday :
Exceptional closure
Tuesday  
08H30 to 18H30
Exceptional closure
Monday 13 April
But no worries, we will reply to your message as quickly as possible.

When would you like to go on holiday?

C'est le printemps ! Réservez un séjour en famille.

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Dear Sir, Madam

Following the coronavirus crisis and its impact on bookings, our customer service team can no longer take your calls.

All requests for postponement will be dealt with in order of urgency according to the starting date of the stay.

We are aware of the trouble this can cause. We will do everything to find a solution for each case in compliance with the regulations and safety.

If you have a question about your stay, see our "Frequently Asked Questions" regarding COVID-19.

If you have not found the answer to your question, do not hesitate to fill out our special COVID-19 contact form.

Thank you in advance for your understanding.

Take care of yourself and your loved ones.

We hope to see you soon in the Ardennes!

I am :

Contact our Customer Service team

A team at your service.
Avenue Constant Grandprez 29
B-4970 Stavelot
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Learn everything about Malmedy: the dynamic heart of the High Fens and one ofthe most beautiful regions of the Ardennes!

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